We allow returns on full priced merchandise within 7 days of delivery, and exchange/store credit on items within 10 days of delivery. Items must be un worn, un washed and have original tags attached. All sale items are final.
For international orders placed online, unless otherwise requested, tracking will not be provided. If you wish to track your shipment, an additional charge will be incurred. Please contact firstname.lastname@example.org upon placing your order with the order # provided to make these changes.
Exchanges/store credit will be given to customers that return items within 10 days of delivery. Items must be un worn, un washed and have original tags attached.
Should you wish to exchange the item for an alternative size or color, please contact email@example.com to check stock availability and if the item happens to be sold out, we will discuss issuing you a store credit.
Refunds (if applicable)
In the instance we cannot fulfill your exchange (i.e. being out of your size) then we will offer a refund after review. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or refund. If you are approved for an exchange you will be contacted to discuss your options.
If you are approved for a refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be exchanged or refunded.
All our products are shipped USPS. Ground shipping is free on orders over $500. Shipping fees will apply to orders under $500.
To return your product, please contact firstname.lastname@example.org. Once approved, a pre paid shipping label will be sent to you.
HOW SAFE IS THE TOME ONLINE SHOP?
We are a secure site operating through Shopify. TOME uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
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